GOOD TO KNOW
30-day returns.
Changed your mind? Return eligible plain items within 30 calendar days of delivery. You pay change-of-mind return postage. We cover reasonable return costs for faulty, incorrect or misdescribed goods.
Our 30-day policy
Our voluntary policy covers eligible plain goods bought by consumers and business customers. Email sales@sandycroftworkwear.uk with your order reference, items and quantities, then post them back within 30 calendar days after delivery. We will send the correct postal return instructions. Keep proof of posting. This policy adds to your statutory rights; it does not replace or shorten them.
Condition for voluntary returns
Items returned under our voluntary policy must be unused, unwashed, undecorated and in their original saleable condition, with garment tags retained. Pack them securely, using the original packaging where practical. These extra conditions do not limit a consumer’s statutory cancellation or faulty-goods rights.
Who pays return postage?
For change-of-mind returns, you arrange and pay the direct cost of posting the items back. We do not charge a restocking fee. If the goods are faulty, incorrect or not as described, we arrange an appropriate return or cover the reasonable return cost. Contact us before paying for a return service so we can help with the right method.
Your statutory online cancellation rights
For eligible online consumer purchases, you can cancel before delivery or notify us within 14 calendar days after receiving the goods, without giving a reason. For one order delivered in separate parcels, the period normally runs from receipt of the last item. After notifying us, send the goods back within a further 14 days. Email sales@sandycroftworkwear.uk with a clear statement that you wish to cancel; our approval is not required. You may inspect or try on goods as you would in a shop. A deduction may apply only for lost value caused by handling beyond what is needed to check their nature, characteristics and function.
Optional cancellation form
You may use this form or any other clear cancellation statement. Email it to sales@sandycroftworkwear.uk, or post it to Sandycroft Workwear Ltd, 26 Babbage Road, Engineer Park, Sandycroft, Flintshire, CH5 2QD. To: Sandycroft Workwear Ltd, trading as Plain Clothing I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: Goods and order reference: Ordered on / received on (delete as appropriate): Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is on paper): Date: Delete the options that do not apply.
Refunds
For statutory consumer cancellations, we refund without undue delay and no later than 14 days after receiving the goods or evidence that you sent them back, whichever is earlier. We use the original payment method unless you agree otherwise. If you cancel the whole consumer order, we also refund the basic outward delivery charge you paid; any extra premium delivery cost is excluded. Voluntary returns are refunded within 14 days of receipt and inspection. Outward delivery is not refunded for a voluntary return outside the statutory cancellation right.
Faulty, incorrect or misdescribed goods
Email sales@sandycroftworkwear.uk with your order reference and a description of the problem. A photo can help, but is not a condition of your legal rights. Consumers generally have a 30-day short-term right to reject faulty or misdescribed goods for a refund, and rights to repair, replacement or other remedies can continue after that. We bear the reasonable cost of an eligible faulty-goods return. Our 30-day change-of-mind deadline is not a time limit on statutory fault claims.
Printing, embroidery and hygiene seals
Please inspect garments before printing or embroidery. Garments you have decorated or otherwise altered do not qualify for our voluntary change-of-mind policy. Decoration does not automatically remove statutory rights for an original manufacturing fault. A statutory exception can apply to genuinely sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, such as sealed underwear; opening ordinary garment packaging is not the same as breaking a hygiene seal.
Postal returns and business purchases
Plain Clothing is strictly online. Returns are by post or courier, with no customer drop-offs, reception or collection service. Business customers can use our voluntary 30-day policy for eligible goods; statutory consumer cancellation rights apply to consumer purchases. If you have a damaged or incorrect business order, email us so we can resolve it.
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